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eLearning Course for Hospitality Initiative

The course was creating as part of an ongoing hospitality initiative for a major national restaurant brand. I designed the flagship eLearning course in Articulate Storyline as the core digital companion to the company-wide rollout. The course introduced the new expectations, aligned managers and staff, and laid the foundation for a blended learning initiative that included games, workshops, and ongoing coaching support.

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Course Demo

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Screen showing three options to select from: 'Pancakes 101' with a red circle and the message 'Not Available for Preview', 'iHospitality' with a photo of a smiling man holding a coffee mug, and 'Our Purpose & Values' with a photo of two women enjoying breakfast together.

Icon with the letters 'Ai' in orange on a dark background.

Symbolic icon of a globe made of horizontal stripes in white on a blue background

Icon representing the Google Home app with a dark background and colorful abstract shapes.

Orange background with the white text 'Vyond' in the center.

Illustration of a sailboat with rainbow-colored sails.

Periodic table element symbol for sulfur in a purple circle.

Scenario-Based eLearning to Improve Sales Behaviors

Upselling metrics were trending downward across dozens of restaurant locations for a major national restaurant brand. Gap analysis and interviews with staff made it clear that the issue wasn’t training but employee motivation. The course provides learners a means to acquire desirable upselling behaviors through branching scenarios, realistic dialogue, and persona aligned guest interactions.

A virtual assistant or employee in a restaurant or fast-food setting with a mustache, black shirt, and nametag, speaking about upselling to a customer. The background includes a counter, a menu, and a sign promoting new dishes and food pickup options.

Case Study

Icon for a mobile app with abstract colorful shapes on a dark background.

Interactive Microlearning: Human Lung Anatomy

This quick learning experience explores four landmarks of the human lung. I leveraged custom javascript to add subtle, fluid animations that provide visual feedback and enhance learner engagement.

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Letter 'sl' inside a purple-outlined circle on a white background.

Yellow background with large black letters 'JS' in the center.

Diagram of human lung anatomy showing trachea, bronchi, bronchioles, and alveoli.

Demo

Campaign Intro Video

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Instructional Video

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Animated Videos

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Icon with the text "Ai" in orange on a dark background.

Orange background with white text saying 'VYOND'

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Icon with a black background featuring four colored circles arranged vertically, colored red, purple, blue, and green.

Orange background with white text spelling 'VYOND' with the letter 'Y' split into two parts.

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Card-Driven Learning Game for Manager Development

A major national restaurant brand faced faced a complex challenge that required an innovative analog solution. To address this, I designed "iHospitality Heroes", a scenario-based, card-driven game that successfully delivered impactful and engaging training results.