Point of Sale (POS) Training Simulation: a Boba Shop Case Study
A family-owned boba shop in the San Gabriel Valley had a training gap: new hires never practiced the register. I built Boba Kingdom, a 10-minute POS training game they played before and after each shift. Here's the design, and the results.
Designing a card-driven game for manager training.
“Card games are unique because you can pack so much information, strategy, and narrative onto a few small pieces of paper. Together, they can tell a story, represent a conflict, or simulate a real-world scenario.”